Your information.

Last updated: October 5, 2026

Who we are, and what this covers

Rosse Engraving is a small, owner-operated engraving business in Bow Island, AB. This policy covers the personal information we handle when you use this website, and when you contact us or deal with us by email, phone, text message, or through social media and direct messages. Social media platforms and phone and email providers have their own privacy practices, which we don’t control.

If you have a question about your information, a correction, or a deletion request, email rosseengraving@gmail.com. The owner of Rosse Engraving answers these questions, including questions about how our service providers outside Canada handle your information.

What we collect

• Your contact details — your name, email address, phone number and how you’d like us to reach you.
• A shipping address, only if your order is shipped.
• Your order or request — the products and options you chose, the text you want engraved, your notes, any date you need it by, and your answers on the quote form.
• Your order agreements — each agreement we send you, exactly as you received it, and whether and when you accepted it: online through your private link, or as you told us by phone, text, email or in person.
• Files you send — artwork, logos and photos.
• Payment records — what was paid, when, how, and the reference Square gives a card payment. Card details are typed only into Square’s own page; we never see or store your card number.
• Basic technical information — when you send a form, we keep a record to limit spam and abuse. We do not keep your raw IP address for this abuse-prevention record. Instead, we store a salted hash of it, along with your browser’s description of itself (its “user agent”). When you accept an order agreement online, we keep the same salted hash with the acceptance — and not your browser’s description.
• Your private links — we keep only a hash of the private order and agreement links we email you, never the links themselves.
• Your confirmation of our policies — which version of our Custom Order Terms and Privacy Policy you confirmed, and when.

We don’t use analytics, advertising cookies or tracking pixels. Your shopping cart is kept in your own browser until you send your order.

Why we use it

• To make and deliver your order, and to prepare, send and keep your quotes and order agreements.
• To contact you about your order, agreement or proof.
• To take and record payments and refunds.
• To prevent spam and abuse of our forms.
• To keep the business and bookkeeping records we need.
• To make reorders easy, by keeping your approved artwork.

We send emails about your order, request or agreement. We don’t send marketing emails, and we don’t sell or rent your information.

Who helps us handle it

We use a few service providers to run the website, take payments and send email. They handle your information for us, to provide their service:

• Cloudflare — hosts this website, its database and the files you send, and protects the site. Cloudflare processes basic technical information, such as network addresses, to deliver and secure the site.
• Square — processes card payments when you choose to pay by Square/card, under its own privacy policy.
• Resend — delivers the emails our website sends you, such as order confirmations and agreements.
• Our email provider (Google) — holds our business mailbox, where order notifications and your emails to us are kept.

These providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. We keep a written record of these providers, what they handle, and where they say they process it. For a current copy, or written information about our policies and practices for service providers outside Canada, email rosseengraving@gmail.com. We may also disclose information when the law requires it.

How long we keep it

• Order and business records, including order agreements and payment records, for about six years, for bookkeeping and business records.
• Artwork you send, for reorders, for up to six years after your most recent related order. We delete it sooner if you ask, unless we still need it for an active order, a dispute, a legal requirement or a necessary business record.
• The salted hash and browser description stored with a form are kept with that request record, and no longer than the record itself. We review these technical records regularly.
• Private links stop working 90 days after an order is completed or cancelled, and can be withdrawn sooner.
• Emails about your order may be kept in our mailbox for the same period as the order record. Our service providers keep their own logs under their own policies.

Your requests

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email rosseengraving@gmail.com. We will respond as soon as we reasonably can, and within the time the law allows. We may need to keep some records — for example, order agreements and payment and bookkeeping records — even after a request to delete.

How we protect it

Our order dashboard sits behind a separate sign-in that only the owner can pass. The files you send are stored privately and are never public. Your order page is reached only by a private link, and card details never touch our site.

Photos of finished work

We post photos of finished work publicly only with your permission, and we never post photos of children.

Changes

If we change this policy, we’ll update the date at the top. When you send an order request, request a quote or accept an order agreement online, we record which version you confirmed.

Contact

See also our Custom Order Terms.